1. Go to SIP
2. Select Compliance tab
3. Choose one of the default actions:
   • Ask me what to do when number is blocked
   • Terminate the call when number is blocked
   • Bypass Compliance filter 
   • Only check Blacklist
   • Only check DNC
4. Save changes.

The result of each action is explained right below the box after you select the action. 

The post Connect Global DNC to SIP appeared first on Data Dynamics Pte Ltd.

• Compliance flag
  All calls will be enforced to check against DNC regardless of the DNC settings of those extensions.
  
• Exceptions
  These exceptions caller IDs will be excluded from the enforcement above. Please key in the number in the correct format e.164 as below:

The post Compliance Flag appeared first on Data Dynamics Pte Ltd.

Note:

The numbers are tokenized after the feature is enabled backend. Numbers added before the tokenization do not change their format or display.

The post Tokenize your consent list appeared first on Data Dynamics Pte Ltd.

1. Go to the Bizphone app
2. Choose Setting tab
3. Select DNC Extension tab
4. Select the extension(s)
5. Choose an action:
   • Bypass
   • Block
   • Check and ask
   • By default, DNC action for the extensions is to BYPASS both DNC registry and Company consent list.
6. Apply

The post Connect Global DNC to BizPhone appeared first on Data Dynamics Pte Ltd.

The post Connect Global DNC to SMS Marketing appeared first on Data Dynamics Pte Ltd.

• Usage: Record company’s internal Blacklist/ Whitelist.
• Access: by DPO and Manager

Note:

The Consent record of a company will override DNC registration.

For example, you are making a call/sending SMS to a number. Depends on its records (checking both consent and DNC), the call/SMS is allowed or blocked as below:

How to use it?

Single Entry

To add a particular number to the consent list, please follow the steps below:

1. Go to the Global DNC app
2. Choose the Consent Management tab
3. Fill in the number
4. Select the appropriate categories:
   • Voice
   • Fax 
   • SMS
5. Choose the appropriate status:
   • Not recorded
   • Blacklist
   • Whitelist
6. Add

Multiple Entries

To add multiple numbers to the consent list, please follow the steps below:

1. Go to the Global DNC app
2. Choose the Consent Management tab
3. Download a CSV template
4. Fill in the numbers as the template
5. Upload the file
6. Add

Template:

You can sync your existing consent list with other accounts. Click HERE for more information.

The post Consent Management appeared first on Data Dynamics Pte Ltd.

• Usage: to scrub more than one number at a time
• Access: by all types of users (DPO, Manager, Staff, and Agent)

How to use it?

1. Go to the Global DNC app
2. Choosethe Bulk Filtering tab
3. Download a CSV template
4. Upload a File to scrub (Make sure its format is correct to the template)
5. Check the Price (e.g. SGD 0.011 per number)
6. Proceed

The post Bulk Filtering appeared first on Data Dynamics Pte Ltd.

1. Go to the Global DNC app
2. Choose the Organization links tab
3. Key in the UUID of the account(s) you want to sync with
4. Add

Notes:

• Only DPO and Managers can view this feature (Organization Links tab).
• If you do not know the UUID of the account you want to sync with, please contact your Service Provider.

The post Integrate Consent List among organizations appeared first on Data Dynamics Pte Ltd.

• Usage: investigate a number’s DNC status and its activity logs
  • Performed by whom
  • Status of each check
  • The tool used to check the target number: from Compliance Window, Bulk Filtering, Global DNC mobile app, or auto screening from other apps (e.g. SIP, Bizphone, SMS Marketing)
• Access: by DPO only.

How to use it?

The post Compliance Window appeared first on Data Dynamics Pte Ltd.

For Managers, go to Bulk Filtering > User Manual:

For Staffs and Agents, go to Bulk Filtering > User Manual:

The post Download Global DNC Manual appeared first on Data Dynamics Pte Ltd.