Outbound Call
Outbound Call is where you can choose Caller ID and Outbound Call Rule for your extension. 1. Caller ID Caller ID can also be changed from the Mobile/Desktop App (if any)Caller ID can be: Identity: ...
Read MoreWorking Hours
In this tab, you can configure your own working hours appropriately. A message to play to the callers when calls come in during Non-working Hours can be configured in the Inbound Call tab.
Read MoreInbound Call Whitelist
If you use the delegation function, the Inbound Call Whitelist page will be where you specify which numbers can reach you directly instead of diverting to the delegation list when you set ...
Read MoreInbound Call Blacklist
For cases of unwanted calls (e.g. fraud, spam, phishing), you can block a specific number from reaching your extension. It works by filtering the incoming call ID through the list ...
Read MoreInbound Call Rule
As a default, the system will display this standard Caller ID on the recipient’s side when users make outgoing calls: <country code> + <area code> + <destination> However, this might ...
Read MoreInbound Call
You can configureyour inbound callsettings in different scenarios: Working Hours: Available Busy Offline Non-working Hours. Working Hours: 1. Available: When calls come in during working hours and you are available, ...
Read MoreCall Recordings
Call Recordings tab is where End-users can configure their Call Recording settings. Note: Only users who have Call Recording License can see this page. You can toggle on/off to choose either ...
Read MoreCall Forwarding
Call Forwarding is a feature that allows you to forward incoming calls to any alternate numbers or other organization’s extension numbers. In order to set up, follow the steps below: ...
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