MS Teams Call Queue

Introduction: Call queue provides a method of routing callers to people within the organization who can help with a particular issue or question. Calls are distributed one at a time to the ...

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MS Teams Auto-Attendant

Introduction: Auto-attendant is an IVR service that allows users to set up menu options to route the calls based on caller inputs.It provides a series of choices that guide callers to ...

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MS Teams Delegation

Introduction: MS Teams Delegation is mainly used in a Boss/Secretary use case. When a user is assigned as a Delegate, they can: Make calls on behalf of the people they support. When the ...

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MS Teams Voicemail

Configure voicemail settings By default, Teams will play your voicemail greeting and allow the caller to record a message. You will have the options below: Let the caller record a ...

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MS Teams Call Transfer

During an active call, users will have these options available: Transfer Now: Allows users to transfer the call blindly. Consult then Transfer: Using MS Teams Directory on desktop or mobile, ...

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MS Teams Call Forwarding

This feature allows you to forward the incoming calls to one of the following options: Voicemail New number or contact My Delegates Call Group Click HERE for detailed instruction.

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Integrated Instruction

Pre-requisites: 1. CPaaS Licenses:  CPaaS Licenses: Phone System Base License MS Teams Addon License Number Addon License 2. Microsoft Teams Licenses: Licenses for Domain Verification: Office 365 E1  Office 365 ...

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FAQ – Frequently asked questions about Teams UC Connector

What is Teams UC Connector? Teams UC Connector is a CPaaS service that allows Microsoft Teams users to make and receive PSTN & Mobile calls to/from regular telephone numbers through ...

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Swap a new DDI number for the existing User

There are cases when you want to change a different number for your agents.In that cases, you can swap your agent’s number for a new one.In order to do so, ...

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Swap a new user for the existing DDI number

There are cases when your agents are left and replaced by newcomers. In that cases, you can assign the existing DDI Number to the new user without purchasing extra.In order to ...

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