Number activation fee
Background: Users will be charged an activation fee if they purchase new number(s). Different numbers have different activation fees. Applied to: All B3Networks numbers. Ported in numbers. Scenarios: Purchase new subscriptions with ...
Read MoreView transactions of customer accounts
You can see transactions including subscription activation, credits top-up, or calls of your customers at the account overview page. Note: Transactions made under the external invoice (invoice number is manually ...
Read MoreMy customer asks for a refund, can I do that?
Yes, you can. Just pay attention to the following: Refund can be done from your end by using Customer app. Refund is only available when you terminate a subscription: Within 14 days since ...
Read MoreCan I give trial to my customer? How to do that?
Yes, you can. A trial subscription can be given to all customers, totally free. Notes: Each account can only have one time trial per application. For example, you cannot offer ...
Read MoreSubscription cycle and charge
1. Purchase: Subscription is charged for the whole cycle (e.g. one month or one year) A cycle must be at least one month. A cycle can be customized (e.g. two ...
Read MoreRecover failed to renew or extend expiring subscriptions
If any organization has issues with its subscriptions, you will be alerted at the first sight. 1. Failed to renew subscriptions: Possible action: Recover the subscriptions for one cycle Export ...
Read MoreManage the expired subscriptions
When you log in to your account and cannot find a subscription, it might have expired. Within 28 days since the expiry date: the subscription can be found at EXPIRED status and ...
Read MoreManage the active subscriptions
Go to Customer app > View the customer account > Subscriptions > Click the eye icon on the subscription: 1. Change ownership Click the 2 way arrow to change. You will be required to key in ...
Read MorePurchase a subscription for a customer account
Note: Before getting started, please make sure that the pricing is set up correctly in your Product app. Simply choose Purchase after you View an account: Choose a subscription, service, or hardware that you want to ...
Read MoreManage payment matters of an account (prepaid account)
If you are referring to payment of a Postpaid account, click here. Want to learn the difference between prepaid and postpaid? Click here. Go to Customer App > find the customer account > View > Payment: 1. Credits: ...
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