Note:

Virtual Line – Professional Plan (Basic plan) supports only 1 DID at the beginning to receive Incoming calls. Need to purchase a new subscription or upgrade the plan to use multiple numbers.

Virtual Line – Business Plan or above supports more than 1 DID. Instead of purchasing a new subscription, you will only need to add another number.DIDs can be placed at:

  1. The beginning of the flow: incoming calls to any number here will go through the whole flow.
  2. A smaller extension branch: you can reach this branch and its following block by calling this additional DID.

Option 1:

In order to assign number(s) for a Virtual Line flow, please follow the steps below:

  1. Select the Flow that you would like to assign the number(s)
  2. Click the 3 dots icon
  3. Choose Assign
  4. Select the appropriate number(s) for the flow
  5. Assign

By default, all DIDs are placed at the beginning of the flow:

Option 2:

To set up the additional DID numbers for a Virtual Line layer, please follow the steps below:

  1. Select the Block you want to add separate DID numbers 
  2. Choose an Incoming Number
  3. Save changes

Next step – Configure the Virtual Line Call Flow

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