What is MS Teams?
Microsoft Teams was launched in 2017 and it is an upgraded version of Skype for business and Microsoft Lync. It is a persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications.
In 2018 Microsoft released a version including the function for the platform to be used as full telephony (PBX) and they call it “Direct Routing” that allows organizations to connect external phone lines and use Teams as an office phone system.
What is CPaaS Teams UC Connector?
Teams UC Connector enables businesses to make and receive PSTN & Mobile calls to/from regular telephone numbers by simply using the MS Teams App. MS Teams Connector can also work with other CPaaS Modules like DNC, auto-attendant, call center, call recording, etc. to suit the organizations’ specific needs.