Outbound Call is where you can choose Caller ID and Outbound Call Rule for your extension.
1. Caller ID
Caller ID can also be changed from the Mobile/Desktop App (if any)Caller ID can be:
- Your assigned numbers
- Your registered numbers
- Delegation: your Boss’s numbers
2. Outbound Rule
Outbound Call Rules are already created by Owner/Admins of your Organization.
At this section, you can only choose which created Outbound Call Rules you want to follow.
3. DNC and Consent Actions:
These 2 sections will only appear if you have DNC License.In this section, you can configure your own DNC and Consent actions to:
- Allow (Bypass): bypass Singapore DNC Registry and Company Consent List.
- Prompt (Check and Ask): check DNC Registry and Company Consent List. If it’s a DNC number, ask whether you want to proceed with the call or not.
- Block: check DNC Registry and Company Consent List. Automatically drop the call if it’s a DNC number.