1. Set Forwarding number(s)

To set up call forwarding, follow the steps below:

  1. Go to Direct Line subscription
  2. Choose Settings – Forwarding Rules
  3. Add a label and your real number to receive incoming calls
  4. Enable Incoming Caller ID
  5. Apply


Incoming Caller ID:

This option will help you recognize business calls before pick-up calls. If you do not tick Display the Direct Line number for incoming caller ID, actual caller numbers will be shown as caller ID.

Maximum forwarding numbers:

You can add a maximum of 6 numbers to receive calls of a Direct Line.Any of them who pick up the call first will get the call and the rest will stop ringing.

2. Set active time

You can set the number to be active all time or inactive or active in preset office hours

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