In this command, users are allowed to transfer the incoming calls from their Auto Attendant number(s) to:

  • Physical SIM (if any)
  • Other phone numbers
  • User extensions(s)
  • Call Center queue(s)
  1. Key in the phone numbers with country code (e.g: +6561111111) 
  2. Press Enter
  3. Save

A. Transfer to User Extension
  • Use case: Transfer calls to one or many extensions.
  • How to setup: 
    1. Choose Extension Type
      1. Extension
      2. Extension Group
      3. Conference Room
    2. Select the extension
    3. Save

B. Transfer to User Extension by keys pressed
  • Use case: Callers can press a direct User extension number to reach a particular agent.
  • How to setup:
    1. Begin with the Gather Input command

 2.Touch the created Gather Input block > click Next Step

3. At Gather Type, choose Any Digit.

4. Put in Max digits: ” The digit length of users’ extension numbers”. 

    1. Sample: if your user extensions are 100 – 900 then put in the Max digit is 3.

5. At Block type, choose Transfer call

6. At Transfer to, choose Extension

7. Toggle “Forward to extension by keys pressed

8. Select extension type: Extension

9. Save

10. Finish

  1. Select Call Center Queue
  2. Save

Incoming CallerID:

The number to receive calls may be the user’s personal phone number. 
Therefore, you may want to know whether the call you are about to answer is a private or business call. 
There are 2 options: 
  • Present Calling Party Number: The number of the caller
  • Present Original Called Number: The incoming number that receives the call

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