To keep our pricing affordable, all Hoiio solutions come bundled only with our Standard Support Plan. Enterprise customers who require more support have the options to upgrade to our Business and Enterprise Support Plans. Together, we hope to provide businesses with the flexibility to choose the support plans that meet their specific needs.
| Feature | Standard | Business | Enterprise |
|---|---|---|---|
| COMMUNITY SUPPORT | |||
| Knowledge Base | Yes | Yes | Yes |
| Feature Request Voting | Yes | Yes | Yes |
| System Status Notification | Yes | Yes | Yes |
| PHONE AND EMAIL SUPPORT | |||
| Email Support | 5 Days- 9am to 9pm | 7 Days- 9am to 9pm | 7 Days- 24 Hours |
| Email Response Time | Within 1 Business Days | Within 4 Business Hours | Within 4 Business Hours |
| Phone Support | 5 Days- 9am to 6pm | 5 Days- 9am to 6pm | 5 Days- 9am to 6pm |
| Phone Support Queue | Standard | Priority | Dedicated |
| Chat Support | - | - | 7 Days- 9am to 9pm |
| PRODUCT TRAINING AND TECHNICAL SUPPORT | |||
| Technical Support Hours | 5 Days- 9am to 6pm | 5 Days- 9am to 6pm | 5 Days- 9am to 6pm |
| Remote/In Hioo Office | $150 | $150/Hr (1 Credit) | $150/Hr (1 Credit) |
| On Customer site | $300 | $300/Hr (1 Credit) | $300/Hr (1 Credit) |
| Weekend / After Office Hours | 2 x Normal Charges | 2 x Normal Charges | 2 x Normal Charges |
| Bundled Training & Technical Support | 8 Credits | 20 Credits | |
| IT COMPLIANCE SUPPORT | |||
| Downtime Investigation Report | - | Yes | Yes |
| Access to Annual Penetration Test Results | - | - | Yes |
| Support for IT Compliance Documentation | - | - | Yes |
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