This page shows the agents’ activities within the filtered period.
Go to Wallboard app > Activities Log > Filter by date and agent > View and export (if required)
Information:
- Agent Name
- Status
- Remark of status Busy
- Start time and end time of a status
- Duration
Remarks:
Remarks/Busy Remarks are the reasons that the supervisors/agents need to choose if they want to change their status to Busy.
Add/Update Busy Remarks:
Go to Activities Log > Click Remarks > Remove the existing or create a new one > Save:
