With this Integration, AgileCRM will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Fill in the required information
It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- The support email that is used to create ticket in AgileCRM.
- Log in to Agile CRM
- In the top right corner, click the dropdown menu.
- Select Admin Settings.
- Navigate to Service -> Groups -> Select a Group and you’ll see the Group ID in the address bar.
- The categories will apply for the calls to the Integrated Virtual Line number(s).