Basic Call Flow Templates

Template 1: Office hours (Auto-attendant Press Key Flow)

File 1 (.json)

Incoming call => Welcome Message => Select option (#1 sales or #2 support) => Forward to different numbers => 

• If Press 1, transfer to Number 1 => Miss call => Voicemail 
• If Press 2, transfer to Number 2 => Miss call => Transfer to Number 2

Template 2: Office Hours (Call Hunting Flow)

File 2 (.json)

Incoming Call => Forward to Number 1 => Forward to Number 2 => Forward to Number 3 => Miss Call => Voicemail

Template 3: Office Hours (Ring All Flow)

File 3 (.json)

Incoming Call => Forward to 4 Number 1 => First to Pick up => Miss Call => Voicemail

Template 4: After Office Hours (Voicemail Flow)

File 4 (.json)

Incoming Call => Voicemail

Template 5: Public Holiday (Separate Open & Close Flow)

File 5 (.json)

Incoming call => Welcome Message => Select option (#1 support or #2 sales) => Forward to different numbers =>

• If Press 1 => Transfer to support line (Open) 
• If Press 2 => Transfer to sales line (Closed) => Miss Call => Voicemail