Layout:

Main Command Buttons:

  • Number Display: This is the window wherein the dialed number is reflected.
  • Show/Hide Dialpad: Toggle to show/hide the Dialpad. Mainly used for DTMF/IVR selection purposes.
  • Organization Name: Shows which Organization Extension belongs to.
  • […]: Shows/Hides BizPhone Setup Panel and quick Account Information.
  • Status Indicator: Shows current connection status of extension
  • Green – the App is registered/connected
  • Red – the App is unregistered/unconnected
  • Call Button: Press to connect the call after dialing the number.
  • History Tab: Shows current call logs.
  • Phonebook: Shows manually saved Phone Numbers.
  • Extension List: Reflects all internal extensions belonging to the Organization.

Call Command Buttons:

 

  • Call Status:
    • Ringing – BizPhone is establishing the call
    • Connected – call is established and successfully connected
  • Contact Name/Dialled Number: If the dialed number is saved in the Contacts, the saved contact name will appear on the screen.  Otherwise, it will show the dialed number.
  • Call Recording Setting: Shows if Call Recording is enabled/disabled for the extension
  • DNC Setting: Shows if DNC service is activated and what the current action for the extension
  • Call Forwarding Setting: Shows if Call Forwarding is enabled/disabled for the extension
  • DND Setting: Shows if DND service is enabled/disabled for the extension
  • Mute Button: Press to put the user/agent on Mute.
  • Hold Button: Press to put the current call on Hold.
  • End Button: Press to Disconnect the call.
  • Current Call Duration: Shows duration of the ongoing call
  • Options Button: Press to initiate Call Transfer or 3-way Conference Call.
  • Show/Hide Keypad: Toggle to show/hide the Dialpad. Mainly used for DTMF/IVR selection purposes.
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