Call Hold / Retrieve

Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.
In order to do so:

  • Toggle the Hold icon to put a call on hold and to retrieve the call.

Mute & Unmute

When on phone, users can mute it temporarily so that the person on the other line cannot hear them.
In order to do so:

  • Toggle the Mute button to switch between mute and unmute.      
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