1. Call Hold & Retrieve
Calls can be put on hold and retrieved at any time. On-hold music will be played to the caller during this period.
In order to do so:
- Toggle the Hold icon to put a call on hold and to retrieve the call.
2. Call Mute & Unmute
When on phone, users can mute it temporarily so that the person on the other line cannot hear them.
In order to do so:
- Toggle the Mute button to switch between mute and unmute.
