To directly pick up the call of any extension, press: Pickup prefix+ Extension key + #

  • Example: 
    • The Pickup prefix is *10
    • Pick up the call that is ringing at Ext 201, press *10201#

To pick up the call of another extension in the same group (if any), press: Pickup prefix + #

  • Example: 
    • The Pickup prefix is *10
    • Ext 202 & Ext 203 are in the same group
    • Ext 202 wants to pick up the call ringing at Ext 201, press *10#

Note:

  • Call Pickup is only available if your organization has a Call Group license.
  • Pickup prefix is configured in the Call Group tab on the portal by admins. 
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