Billing plan is an obligatory step when you create a contract. It defines how the customer pays you.
There are 2 types of Billing plans:

  • As incurred
  • Milestone

After you draft a contract in Step 1:

  1. Go to the Billing Plans tab
  2. Select +Create Billing Plan
  3. Choose:
    • Either As Incurred 
    • Or Milestone 
  4. Click Mark Ready

Note:

READY billing plan can still be edited. When you edit a READY billing plan, the status will be changed back to PENDING automatically.

1. Billing plan – As incurred

Under this category:

  • Subscription items in the contract renew normally according to subscription configuration (Monthly or Yearly) until the contract ends. 
  • User will be charged when the items are provisioned and renewed.
    • When an item is provisioned, it will be charged, following the subscription cycle.
      • Purchase is 1 cycle.
      • The first renewal is pro-rated to the 1st day of the next cycle (if the Alignment policy is enabled)
      • The second renewal onward is 1 cycle.
      • The last renewal is pro-rated to the contract end date.
    • When an item is terminated, it will be refunded, following the 14-day refund policy (if the Refund policy is enabled)

To mark the billing plan as READY, please follow the steps below:

  1. Click Edit items
  2. Add the items in
  3. Finish
  4. Mark Ready

2. Billing plan – Milestone

Under this category:

  • Subscription items in the contract are provisioned for the entire period of the contract
  • User will be charged as soon as the contract is marked READY.
    • When an item is provisioned, it is not charged. No invoice is issued.
    • When an item is terminated, it is not refunded. 

To mark the billing plan as READY, please follow the steps below:

  1. Click Edit items
  2. Add the items in
  3. Finish
  4. Add the Milestone 
  5. Mark Ready

Note:Make sure the total amount of all milestones matches the contract value.

  • Total amount = Unit price * Maximum quantity * Contract duration

Example:

  • Contract length = 24 months (1 Jan 2019 to 31 Dec 2020; start date and end date is inclusive)
  • Items: 
    • Bizphone standard: $0 * 1
    • IP phone License: $10/month * 10 licenses * 24 months
ActionDate of actionMilestoneAs Incurred
Contract READY1 Jan 2019Contract is charged $2400. 
An invoice is issued $2400.
Contract Status is In Progress.
Contract is not editable.
Nothing happens.
Purchase Bizphone standard + 4 IP Phone Licenses2 Jan 2019$0
Subscription period: 2 Jan 2019 to 31 Dec 2020
$40 (= $10/month *4 + $0/month)
Contract Status is In Progress.
Contract is not editable.
Subscription period: 2 Jan 2019 to 1 Feb 2019
An invoice is issued
Purchase 6 IP Phone Licenses15 Jan 2019$0
Subscription period: 15 Jan 2019 to 31 Dec 2020
$60 (= $10/month *6)
Subscription period: 15 Jan 2019 to 14 Feb 2019
An invoice is issued
Renew 4 IP Phone Licenses2 Feb 2019Not happen$78.67
Subscription period: 2 Feb 2019 to 1 Apr 2019
An invoice is issued
Renew 6 IP Phone licenses15 Feb 2019Not happen$90
Subscription period: 15 Feb 2019 to 31 March 2019
An invoice is issued 
Renew 10 IP Phone licenses1 Apr 2019Not happen$100
Subscription period: 1 Apr 2019 to 30 Apr 2019
An invoice is issued
Terminate Bizphone subscription13 Dec 2019Refund $0Refund $100
An invoice is issued 
Purchase Bizphone standard + 10 IP Phone Licenses14 Dec 2019$0$100
Subscription period: 14 Dec 2019 to 13 Jan 2020
An invoice is issued 

Note:

Both Contract Issuer and Buyer will be notified when the contract is expiring so that they can take action in time if needed.

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