In the Gather input section, users are allowed to:
- Add a greeting message to gather Callers’ Input
- For example:
- Press 1 for sales
- Press 2 for support
- Etc.
In order to set up it, please follow the steps below:
1. Create Gather Input
2. Set up IVR message
Upload MP3 File
The maximum MP3 file allowed to upload is 5Mb.
3. Configure next blocks
- Equal to
- Any digit
- No digit
- Upload digits
- Matches regex
Choose one among the commands listed to set up the extension after the callers press the key.
- Gather input: Add another layer of extensions
- Transfer call
- Record missed calls and notify
- Play message only
- Forward to (below)
- Set condition
- Confirm
- Webhook
4. Advanced settings – Context variables
Use the fields if you need to integrate the input into your system. Contact our technical support for more detail.
Context variables describe the user-defined parameters, global data, and block data that are passed through the Virtual Line blocks at runtime, and can be used as a condition in the next block setting.
Format:
Variable name = $.variablename$.Variablevalue = value
Some global context variables:
Use case:
Requirement for Incoming calls to Virtual Line:
- If a caller inputs account number = 123, the call will be transferred to extension 107.
- If a caller inputs account number = 456, the call will be transferred to extension 109.
- Otherwise, calls will be transferred to extension 121.
Click HERE for setting Conditions instruction.
