n this section, if calls satisfy the setup conditions, they will be forwarded to the specified destination.
To set up, please follow the steps below.Tip:You can create more than one condition for a branch. Finish one and create another.
Step 1: Select Set Condition and then Save
Step 2: Click Next Step(s) to configure
Step 3: Configure
Give your condition a process order.
- The lower value will be processed first.
- For example: if you have 3 conditions A, B, C with the value from 1 to 3, the order to process is A-> B-> C.
Condition types:
- Match Pattern: caller’s number matches a predefined pattern.
- In Date Range
- In Time Range
- Upload Numbers
- Validate Expression: this condition will be based on the data received from the customer’s integrated system (e.g, Webhook).
- Otherwise: if the call does not match with any condition above
- The caller’s number matches a predefined pattern.
Format:
- Equal: {{$.variablename}} === ‘data’
- More than: {{$.variablename}}
>‘data’ - Less than: {{$.variablename}}
<‘data’ - More than and equal to: {{$.variablename}}
>=‘data’ - Less than and equal to: {{$.variablename}}
<=‘data’
=> Variablename must be predefined in Advanced Settings at the previous steps.
Note: To avoid conflicts between conditions, please contact us for more instruction if you want to use <=, >= for each specific case.
Example:
Virtual Line is integrated into Webhook. When a call comes in > Virtual Line posts data to Webhook endpoint > Webhook responses to Virtual Line > If it fits with the expression, go to the next block settings.
Click HERE for Webhook instructions.
If the call does not match with any condition above.
