In this section, users are allowed to transfer the Incoming calls from their Virtual Line number(s) to:
- Other Phone numbers
- Bizphone extensions(s)
- Wallboard queue(s)
Transfer options
- Key in the phone numbers (with country code, e.g. +6566186688)
- Press Enter
- Save
Note:
Maximum transferred numbers are 5.
A. Transfer to Bizphone extension by keys pressed
- Use case: Callers can press a direct bizphone extension number to reach a particular agent.
- How to setup:
- Begin with the Gather input.
- Choose Any Digit.
- Put in Max digits: ” The digit length of bizphone extensions numbers”.
- Sample: if your Bizphone extensions are 100 – 900 then put in the Max digits is 3.
- Toggle “Forward to Bizphone extension by keys pressed“.
-
**Click HERE for Gather Input setting instructions.B. Transfer to Bizphone Extensions
- Use case: Forward the caller to one or many Bizphone extensions.
- How to setup:
- Choose extension type: extension, extension group, or conference group
- Select the extension(s)
- Save
Click HERE for setting Gather input instructions.
- Select Wallboard Queue
- Save
Incoming CallerID
The number to receive calls may be the user’s personal phone number.
Therefore, you may want to know whether the call you are about to answer is a private or business call.
There are 2 options:
- Present Calling Party Number: The number of the caller
- Present Original Called Number: The incoming number that receives the call
