Consent Management

Functions:

• Usage: Record company’s internal Blacklist/ Whitelist.
• Access: by DPO and Manager

Note:

The Consent record of a company will override DNC registration.

For example, you are making a call/sending SMS to a number. Depends on its records (checking both consent and DNC), the call/SMS is allowed or blocked as below:

Consent record/ DNC registration	NR	DNC
NR	Allowed	Blocked
Whitelist	Allowed	Allowed
Blacklist	Blocked	Blocked

How to use it?

Single Entry

To add a particular number to the consent list, please follow the steps below:

1. Go to the Global DNC app
2. Choose the Consent Management tab
3. Fill in the number
4. Select the appropriate categories:
   • Voice
   • Fax 
   • SMS
5. Choose the appropriate status:
   • Not recorded
   • Blacklist
   • Whitelist
6. Add

Multiple Entries

To add multiple numbers to the consent list, please follow the steps below:

1. Go to the Global DNC app
2. Choose the Consent Management tab
3. Download a CSV template
4. Fill in the numbers as the template
5. Upload the file
6. Add

Template:

You can sync your existing consent list with other accounts. Click HERE for more information.