• There is only 1 method to delete the Call Recording Files is via API.
  • When the Delete API is triggered, the Call Recording app will send a request to the system to archive the file.

In order to delete a Call Recording file, please follow the steps below:

  • Step 1: Query Call Recording Event Logs API (Based on Cursor Input)
  • Step 2: Delete File API (Based on Filekey)

1. Query Call Recording Event Log API

Filekey is used for API and will includes the folder name.
  • Call Recording Filekey:  
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>.mp3
  • Voicemail Filekey:
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>_vm.mp3
  • The folder date and the filename timestamp in the Filekey are both based on ORG Time Zone.

For information about API, please visit this link.

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