- There is only 1 method to delete the Call Recording Files is via API.
- When the Delete API is triggered, the Call Recording app will send a request to the system to archive the file.
In order to delete a Call Recording file, please follow the steps below:
- Step 1: Query Call Recording Event Logs API (Based on Cursor Input)
- Step 2: Delete File API (Based on Filekey)
1. Query Call Recording Event Log API
Filekey is used for API and will includes the folder name.
- Call Recording Filekey:
- recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>.mp3
- Voicemail Filekey:
- recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>_vm.mp3
- The folder date and the filename timestamp in the Filekey are both based on ORG Time Zone.
For information about API, please visit this link.
