In the Call Recording application (Subscription page), a UUID chain is included on the left side of each CR subscription.

Purpose of the UUID: to identify the CR subscription

As the CR does not have any DIDs, you cannot know which CR subscription is assigned to which application. The UUID will help.For example, if you need to unsubscribe/terminate a Direct line and its attached CR, follow the steps below:

  • Go to Call Recording app > Find the CR and copy its UUID (0e972204…) > Match it with the UUID on the subscription page > Unsubscribe 
  • Or inform our Support Team to get their help
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