This article will guide you on how to install and use the additional software to securely view and download your Call Recording file logs.

Required file

  • File Manager App

Technical requirements

Setup instructions

Manage Service: Control Panel > Admin Tools > Services
View Errors: Control Panel > Admin Tools > Event Viewer > Application
  1. File path: C:\Program Files (x86)\File Manager\BrowserConfigApp.exe
    1. Items to customize: SFTP server access credentials, remote server path, and local download path.
    2. The private key has to be in Putty PPK format, use WinSCP to convert if needed
    3. the PFX/PGP passphrases and the MoveIt folders need to be set for the app to work properly.
  2. File path: C:\Program Files (x86)\File Manager\BrowserWinSvc.exe.config
    1. Items to customize: browserLocalFolderPath, certificateFileFullPath, certificatePrivateKeyPassword, httpPort, httpsPort, rootUsername and rootPasswordMD5 keys.
    2. By default, the SFTP browser will be available at and using a self-signed certificate. To load a proper SSL certificate, generate a PFX certificate file with the private key and update the config file.
    3. The root Username is required to log in to the system for the first time to configure other user accounts. The default login credential is root/password.

The SFTP downloader will attempt to check for new files every few minutes, configurable using parameter remoteDownloadIntervalMins in the config file.

How to use the services

1. Log in File Browser the first time

For the first time, the rootUsername needs to log in to start the configuration
  1. At the URL bar, type in your local_IP_address:port/login (by default
  2. Key in username and password
  3. Click Sign in

2. Add and grant user access

At the start, rootUser is able to add users only. In order to fully use the File Manager service, you need to add more members with suitable access to control the members and the files.
  1. Click Add user
  2. Fill in the info > Give the user the access and Add user
  3. Possible access: One user can have one or more access.
    1. Browse files: can only log in to web to browse files
    2. Download files: can only log in to download files with the direct link (no access to other files)
    3. Manage users: can log in to manage the users (add or delete)
  4. Example of the access (scroll down to 5. Access matrix) to learn more.
User with Manage user access can do this function, i.e. create and grant user the access.

3. Browse the files

4. Download the files

  1. From File Browser
    1. Click the files


  1. From direct link (logged in users):
    1. Direct link format: local_IP_address:port/login?d=XXXX&f=YYYY. Example:
      1. d is the folder name (e.g. monitor)
      2. f is the MP3 file name (e.g. record_2.mp3)
      3. –>
    2. After clicking the link, users are required to log in and then can download the file.

5. Access matrix

Manage user
Browse file
Download files
User 1
User 2 
Can manage users only
User 3
Can manage users.
Can browse the file.
Cannot download the file.
User 4
Can manage users.
Can download the file from direct link.
Cannot browse the file from web browser.
User 5
Can browse files only.
Cannot manage user.
Cannot download any file.
User 6
Can browse and download the file, from either web browser or direct link.
Cannot manage user.
User 7
Can download file from a direct link.
Cannot manage user or browse the files.
To decrypt the encrypted Call Recording files, please visit this link.
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