With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Fill in the required information
- It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- For example, your URL is https://b3networks.freshdesk.com, key “b3networks” in
- The support email that is used to create ticket in Freshdesk.