With this Integration, Freshdesk will generate a ticket whenever your Virtual Line has an incoming call.

  1. Select Integration tab
  2. Freshdesk 
  3. Fill in the required information 
  4. Save
  • It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
    • For example, your URL is https://b3networks.freshdesk.com, key “b3networks” in
  • The support email that is used to create ticket in Freshdesk.
  • Log in to your Freshdesk account
  • Click on your Profile Picture on the top right and select “Profile Settings”
  • In the sidebar on the right, you will find the API Key.
  • Click HERE for full instruction from Freshdesk.
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