Inbound Call

You can configureinbound callsettings for your members in different scenarios:

  • Working Hours:
    • Available
    • Busy
    • Offline
  • Non-working Hours.

Working Hours

1. Available:

When calls come in during working hours and users are available, the following options can be configured:

  1. Ring Devices: ring users’ available devices.
    • Elapsed time (seconds) to trigger the Busy/Offline flow.
  2. Ring Delegates: forward all incoming calls to users’ delegates.
  3. Forward Calls: forward all incoming calls to users’ forwarding list.

2. Busy:

Follow the steps below to configure your users’ Busy Flow:

  • Simply Hang Up the incoming call
  • Ring Delegates
  • Forward Calls to the Forward List
  • Play Message
    • Supports TTS (text-to-speech) or MP3 file upload.
    • The message box is currently limited to 450 characters.
    • Multiple languages and accent options to choose from.
    • Customizable pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest).
    • Customizable speech rate: the speed; from 0 (slowest) to 9 (fastest).
    • Gender of the voice options.
  • Record Voicemail

3. Offline:

Follow the steps below to configure your users’ Offline Flow:
  • Simply Hang Up the incoming call
  • Ring Delegates
  • Forward Calls to the Forward List
  • Play Message
    • Supports TTS (text-to-speech) or MP3 file upload.
    • The message box is currently limited to 450 characters.
    • Multiple languages and accent options to choose from.
    • Customizable pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest).
    • Customizable speech rate: the speed; from 0 (slowest) to 9 (fastest).
    • Gender of the voice options.
  • Record Voicemail

Non-working Hours

Follow the steps below to configure users’ Non-working Hours Flow:
  • Supports TTS (text-to-speech) or MP3 file upload.
  • The message box is currently limited to 450 characters.
  • Multiple languages and accent options to choose from.
  • Customizable pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest).
  • Customizable speech rate: the speed; from 0 (slowest) to 9 (fastest).
  • Gender of the voice options.
info@dynacloud.asia
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https://dynacloud.asia
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