Invite Members and Designate Roles

You can invite more members to the company account to share subscriptions. Follow the steps below:

Notes:

• Owner can invite Admins and Members.
• Admins can only invite Members.

VERSION 1

Create a new user:

1. At the Homepage, select the Members tab
2. Choose to Add new member
3. Click Add new member:
4. Key in the required information:
   • Name
   • Email
   • Role:
     • Admin
     • Member
     • Guest
   • Portal Access: allows users to log in to the web portal.
   • No portal Access: creates login-less users (users without emails and passwords). The most common use of this feature is for IP Phone users who do not have to log in to the Portal and just require an IP Phone license with a PIN code to use the service properly.
5. The member will receive the email with the title ‘Your account has been created!’ with a link to set a password. 

Note

The verification link is only valid within 30 days.For more information about the Role types, please visit this link.

Bulk User Creation:

This feature is only used for creating login-less users (users without emails and passwords). The most common use of this feature is for IP Phone users who do not have to log in to the Portal and just require an IP Phone license with a PIN code to use the service properly.

1. At the Homepage, select the Members tab
2. Choose Import
3. Download sample file
4. Fill in information
5. Upload File
6. Import

Click here to learn more about PIN code.

Change Member Role:

Note:

Only Owner can change role for members.To change the role of a member, follow the steps below:

1. At the Homepage, select the Members tab
2. Choose a particular member
3. Click on the Eye icon
4. Select Change to update the role
5. Update

VERSION 2

Create a new user:

1. Click on the Profile icon
2. Go to Manage Organization
3. Select Members tab
4. Choose Create
5. Key in the required information:
   • Name
   • Portal Access
     • Portal Access: allows users to log in to the web portal.
     • No portal Access: creates login-less users (users without emails and passwords). The most common use of this feature is for IP Phone users who do not have to log in to the Portal and just require an IP Phone license with a PIN code to use the service properly.
   • Role*
   • Email
   • Assign Team:
     • No Team
     • Select a Team (if have)
6. Create
7. The member will receive the email** with the title ‘Your account has been created!’ with a link to set the password. 

Note:

The verification link will be expired after 30 days.

Bulk User Creation:

This feature allows the Owner/Admins to do bulk user creation for:

• Login users (users can log in to the web portal with emails and passwords).
• Login-less users (users without emails and passwords). 
  • The most common use of this feature is for IP Phone users who do not have to log in to the Portal and just require an IP Phone license with a PIN code to use the service properly.
    

1. Import Login Users:

In order to do bulk user creation for login users, follow the steps below:

1. Click on the Profile icon
2. Go to Manage Organization
3. Select Members tab
4. Choose Import
5. Choose User Type: Portal Access
   1. Download sample file
   2. Filled in the required information
   3. Tick/Untick Automatically create PIN for imported members
   4. Upload
   5. Filter by Status: Pending > Send Activation Emails to imported members
6. The members will receive an email with the title “Your account has been created!” with a link to set the password. 

Notes:

1. The verification link will be expired after 30 days.
2. Click HERE to learn more about PIN code.
   

2. Import Login-less Users:

In order to do bulk user creation for login-less users, follow the steps below:

1. Click on the Profile icon
2. Go to Manage Organization
3. Select Members tab
4. Choose Import
5. Choose User Type: No Portal Access
6. Download sample file
7. Filled in the required information
8. Tick/Untick Automatically create PIN for imported members
9. Upload

Note:

Click HERE to learn more about PIN code.

Change Member Role:

Note:

Only the Owner/Admins can change role for members.To change the role of a member, follow the steps below:

1. Click on the Profile icon
2. Go to Manage Organization
3. Select Members tab
4. Choose a particular member
5. Select the Account Info tab
6. Click Change to update the role
7. Update