Introduction:
Auto-attendant is an IVR service that allows users to set up menu options to route the calls based on caller inputs.It provides a series of choices that guide callers to their desired destination quickly, without relying on a human operator to handle incoming calls.
Key Features:
Key features:
- Greeting message.
- Play Menu options.
- Set up Working Hours, After Working Hours, Holiday Schedule.
- Direct calls to multiple options.
Video Demonstration:
Microsoft instruction: click HERE.
