Introduction:

Auto-attendant is an IVR service that allows users to set up menu options to route the calls based on caller inputs.It provides a series of choices that guide callers to their desired destination quickly, without relying on a human operator to handle incoming calls.

Key Features:

Key features:

  • Greeting message.
  • Play Menu options.
  • Set up Working Hours, After Working Hours, Holiday Schedule.
  • Direct calls to multiple options.

Video Demonstration:

Microsoft instruction: click HERE.

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