During an active call, users will have these options available:

  1. Transfer Now: Allows users to transfer the call blindly.
  2. Consult then Transfer: Using MS Teams Directory on desktop or mobile, users can either use the chatbox or do a warm transfer to converse with the transfer destination first. After which, the transferer can click on the Transfer button to complete the call, or go back to the caller if declined.

Click HERE for detailed instruction.

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