Introduction:

MS Teams Delegation is mainly used in a Boss/Secretary use case. When a user is assigned as a Delegate, they can:

  1. Make calls on behalf of the people they support. When the Delegate makes a call on their behalf, the recipient will see the corresponding number/Caller ID of the “Boss”.
  2. Receive calls for/on behalf of the supported User. The “Boss” can either forward ALL calls to the delegate or ring both users simultaneously when a call comes in.

To configure MS Teams Delegation, follow the steps below:

Video Demonstration:

Microsoft instruction: click HERE.

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