• Approving the order means provisioning it to licenses/subscriptions.
  • If the option Purchase add-ons only! is ticked, Base Licenses will not be provisioned.
  • If the bundle contains Number Licenses, make sure all numbers exist.
  • There will be an error message if the organization’s credits are insufficient.

In order to approve a created Order, please follow the steps below:

  1. Go to the Order app > Orders
  2. Select a pending Order that you would like to approve
  3. Click on the Review icon
  4. Click Approve > Fill in the reason > Approve
  5. Once you have approved the Order, you can search it by selecting Approved status, then go to Customer App to check provisioned subscriptions accordingly.


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