After purchasing a Call Group License, follow the steps below to provision your call group.
Step 1: Provision a Call Group Base License:
- Click on the profile icon > Select Manage Organization
- Select Licenses > Call Group >Click Provision
- Key-in number of Call Groups needed to be provision > key-in the Call Group Number > Provision
Step 2: Assign Numbers to a Call Group Base License:
- Select the created group > Choose Manage Assigned Addons
- Choose available Number Addon Licenses > Save
If no number is assigned to a call group, only the internal users can call the group. Click here for more information.