Items of a contract are provisioned from the Customer app. You are required to select a Contract before you can choose the items and their variants.
This action is done through:

  • Purchase subscription 
  • Purchase Add-on

1. Purchase subscription

  1. Go to the Customer app
  2. Select the appropriate customer
  3. Choose Purchase tab
  4. Select an item that you would like to buy
  5. Choose Purchase under contract
  6. Apply
  7. Complete Order

2. Purchase Add-on

Items in a contract can only be added to the subscriptions that were purchased under a contract.

  1. Go to the Customer app
  2. Select the appropriate customer
  3. Choose Subscriptions tab
  4. Select a subscription that you would like to buy add-ons
  5. At the Add-ons section, click the Eye icon
  6. Purchase the add-ons normally

How does the billing plan affect the subscription provisioning?

SubscriptionMilestoneAs incurred
Purchase new subscriptionStart date: date of purchase
End date: Contract’s end date
Start date: date of purchase
End date: subscription cycle
Renew subscriptionNot valid as the subscription was provisioned to the entire contract.New end date: subscription cycle or contract’s end date – depends which date comes first.
Extend subscriptionNot valid as the subscription was provisioned to the entire contract.New end date: selected date or contract’s end date – depends which date comes first.
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