Queue Priority:
The priority of queues, determine which call is assigned to agents if they have several incoming calls at the same time.
- Default Priority is 0 (highest).
- The value can be in the range 0<x<99
- Example: One agent is under 2 queues, Sales and Support; priority is 0 and 1. Both 2 queues receive incoming calls at the same time. Wallboard will assign the Sales call (higher priority) to the agent first.
Queue Label:
The name of the queue.
Queue code:
The code is used in case of transfer.
- Syntax: ##2_queue_code
For example, a call is supposed to reach queue Luk 101 (queue code: 122)but mistakenly goes to queue Luk 102. The agent picking up that call can transfer the call to Luk 101 by pressing ##21122.
