The priority of queues, determine which call is assigned to agents if they have several incoming calls at the same time.
- Default Priority is 0 (highest).
- The value can be in the range 0<x<99
- Example: One agent is under 2 queues, Sales and Support; priority is 0 and 1. Both 2 queues receive incoming calls at the same time. Wallboard will assign the Sales call (higher priority) to the agent first.
The name of the queue.
The code is used in case of transfer.
- Syntax: ##2_queue_code
For example, a call is supposed to reach queue Luk 101 (queue code: 122)but mistakenly goes to queue Luk 102. The agent picking up that call can transfer the call to Luk 101 by pressing ##21122.