If any organization has issues with its subscriptions, you will be alerted at the first sight.
1. Failed to renew subscriptions:
Possible action:
- Recover the subscriptions for one cycle
- Export emails (account owner and billing) to notify them
- Filter the subscriptions by the expiry date
Steps to recover a subscription:
- Click the organization from the org list
- Select the subscriptions that you want to take action
- Click Recover
- Input the invoice number (if any) and proceed
2. Expiring subscriptions:
Possible action:
- Extend the subscriptions to a preferable date
- Extract email (account owner and billing) to notify them
- Filter the subscriptions by expiry date
Steps to extend an expiring subscription:
- Click the organization from the org list
- Select the subscriptions that you want to take action
- Click Extend
- Pick a new expiry date and check the extension cost
- Proceed