Workflow Command: Gather Input

In the Gather Input command, users are allowed to:

Add a greeting message to gather callers’ input.
- For example:
  - Press 1 for Sales
  - Press 2 for Support
  - Etc.

Step 1: Create Gather Input > Set up IVR message

There are 2 options to set up the message:

Type your message (TTS – Text to Speech):
- The message is currently limited to 450 characters. You can add more messages in different languages.
  - Choose Language
  - Choose Pitch: the degree of highness or lowness of a tone; from 0 (lowest) to 9 (highest)
  - Choose Rate: the speed; from 0 (slowest) to 9 (fastest)
  - Choose Gender of the voice
- Choose how many times the message is played.
- Limit the time for the caller to input.
Upload an MP3 File:
- The maximum MP3 file allowed to upload is 5Mb.

Step 2: Configure the next blocks

Select a Gather type:
- Equal to a specific digit (E.g: 1, 2, 123,…)
- Any digit
- No digit
- Upload digits
- Matches regex
Select a block type and configure it:
- Choose one among the commands listed to set up the extension after the callers press the key.
  - Gather input: add another layer of extensions
  - Transfer call
  - Record missed calls and notify
  - Play message only
  - Forward to (another block within the workflow)
  - Set condition
  - Confirm
  - Webhook
  - Genie

Advanced settings – Context variables:

Use these fields if you need to integrate the data into your system.

Contact our technical support for more details.

Context variables describe the user-defined parameters, global data, and block data that are passed through the Virtual Line blocks at runtime, and can be used as a condition in the next block setting.

Format:

$.Variable name: $.variablename
Variable value: value

Some common global context variables:

Sample:

Requirement for Incoming calls to Auto Attendant:

If caller input = 123, the call will be transferred to extension 101.
If caller input = 456, the call will be transferred to extension 102.
Otherwise, it will be transferred to extension 103.

Step 1: Set Gather Input with Context Variables as below:

$.Variable name: $.userinput
Variable value: digits

Step 2: Set Conditions with Validate Expression:

Touch the Gather Input block > click Next Step
At Gather type, choose Any Digit > Max digit allowed: 3 (Collect any digits the callers press with the maximum valid digit = 3)
Block type: Set Condition (choose the type of command to set up the next step after the callers press the key)