If calls satisfy the setup conditions in this section, they will be forwarded to the specified destination.You can create more than one condition for a branch. Finish one and create another.To set up, please follow the steps below:
Step 1: Select [Set Condition] > Save:
Step 2: Click [Next Step(s)] to configure:
Step 3: Configure:
Process order:
Give your condition a process order.
- The lower value will be processed first.
- For example: if you have 3 conditions A, B, C with the value from 1 to 3, the order to process is A > B > C.
Condition Types:
- Match Pattern: caller’s number matches a predefined pattern.
- In Date Range: Any call made within this time range will meet this condition.
- In Time Range: Calls within the set date range will satisfy this condition.
- Upload Numbers: calls from numbers existing in the uploaded number list will satisfy the condition.
- Validate Expression: this condition will be based on the previous blocks’ data or the customer’s integrated system (e.g, Webhook).
- Otherwise: go to this block if the call does not match with any condition above.
Callers whose numbers match a predefined pattern will satisfy this condition.
**IMPORTANT NOTE: Country code will also be counted. For example, the length of Singapore number is 10 (+65 9876 5432)
Calls within this time range will satisfy this condition.
Calls from the uploaded number list will satisfy this condition.
Data that matches the Expression Template will satisfy this condition.
Format:
- Equal: {{$.variablename}}===’data’
- More than: {{$.variablename}}
>‘data’ - Less than: {{$.variablename}}
<‘data’ - More than and equal to: {{$.variablename}}
>=‘data’ - Less than and equal to: {{$.variablename}}
<=‘data’
*Variablename must be predefined in Advanced Settings at the previous steps.
NOTE: To avoid conflicts between conditions, please contact us for more instruction if you want to use <=, >= for each specific case.
Example:
Auto Attendant is integrated into Webhook. When a call comes in > Auto Attendant posts data to Webhook endpoint > Webhook responses to Auto Attendant > If it matches the expression, go to the next block settings.
**Click HERE for Webhook instructions.
Demonstration:
