This article addresses the logs of an agent himself. If you want to see all logs of a call center, please click HERE.Agents can view their own answered and unanswered calls.
1. View details of answered calls
- The report is filtered by:
- Call type (incoming/callback)
- Date
- Details of a call:
- Transaction ID
- Caller Number
- Destination Number (Virtual Line number)
- Start time
- Queue
- Agent
- Status
- Disposition code and Notes
- The export option is available anytime.
2. View details of unanswered calls
- Unanswered calls: calls are assigned to the agent but are not picked up.
- The report is filtered by:
- Call type (incoming, callback)
- Date
- Details of a call:
- Transaction ID
- Caller Number
- Destination (Virtual Line number)
- Start time
- Queue
- Status
- The export option is available anytime.
Demonstration:
