This article addresses the logs of an agent himself. If you want to see all logs of a call center, please click HERE.Agents can view their own answered and unanswered calls.

1. View details of answered calls

  • The report is filtered by:
    • Call type (incoming/callback)
    • Date
  • Details of a call: 
    • Transaction ID
    • Caller Number
    • Destination Number (Virtual Line number)
    • Start time
    • Queue
    • Agent
    • Status
    • Disposition code and Notes
  • The export option is available anytime.

2. View details of unanswered calls

  • Unanswered calls: calls are assigned to the agent but are not picked up.
  • The report is filtered by:
    • Call type (incoming, callback) 
    • Date
  • Details of a call:
    • Transaction ID
    • Caller Number
    • Destination (Virtual Line number)
    • Start time
    • Queue
    • Status
  • The export option is available anytime.

Demonstration:

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