With this Integration, Zendesk will generate a ticket whenever your Virtual Line has an incoming call.
- Select Integration tab
- Zendesk
- Fill in the required information
- Save
It is the unique web address you chose when you were setting up the account. You can see it on your address bar when are logged in.
- The support email that is used to create ticket in Zendesk.
- Click the Settings tab, and make sure Token Access is enabled.
- Click the + button to the right of Active API Tokens.
- Optionally, enter a description under API Token Description. The token is generated and displayed for you.
- Copy the token, and paste it somewhere secure. Once you close this window, the full token will never be displayed again.
- Click Save to return to the API page. A truncated version of the token is displayed.
Click HERE for detailed instruction.
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- Log in to Agile CRM.
- In the top right corner, click the dropdown menu.
- Select Admin Settings.
- Under API Key, copy the REST API key.
Click HERE for detailed instruction.
