1. Reason to create a Group of extensions
- To assign 1 DID to 1 or multiple extensions.
- To call multiple extensions at the same time.
- To pick up the call ringing at any extension in the group.
- For example, user at Ext 102 can pick up the call ringing at Ext 300.
2. Create a Group
- Go to Bizphone App > Extensions > Groups > Create Group.
- Input the Group key and Group label.
- Select Extensions to be in the group.
Step1:
Step2:
Step3:
Note:
Only extensions as Normal-type are able to assign in a Group.
For more information about Bizphone Types, click here.
3. Assign a Number for the Group
- Go to Bizphone App > Settings > Number > Select number > Assign to Extension Group > Save.
4. Calls with a Group
Internal:
- Dial the Group KEY.
External:
- Dial the assigned Number of the Group.
To directly pick up the call of any extension, press the Pickup prefix + Extension key + #.
- Example:
- The Pickup prefix is *8
- Pick up the call that is ringing at Ext 201, press *8201#
To pick up the call of another extension in the same group, press the Pickup prefix + #.
- Example: *8#
5. Others
- Click the Pencil icon to Edit.
- Click the Trash icon to Delete.
Demonstration:
