1. Reason to create a Group of extensions

  • To assign 1 DID to 1 or multiple extensions.
  • To call multiple extensions at the same time.
  • To pick up the call ringing at any extension in the group. 
    • For example, user at Ext 102 can pick up the call ringing at Ext 300.

2. Create a Group

  • Go to Bizphone App > Extensions > Groups > Create Group.
  • Input the Group key and Group label.
  • Select Extensions to be in the group.

Step1:

Step2:

 

Step3:

Note:
Only extensions as Normal-type are able to assign in a Group.
For more information about Bizphone Types, click here.

3. Assign a Number for the Group

 
  • Go to Bizphone App > Settings > Number > Select number > Assign to Extension Group > Save.

4. Calls with a Group

Internal
  • Dial the Group KEY.
External
  • Dial the assigned Number of the Group.
To directly pick up the call of any extension, press the Pickup prefix + Extension key + #.
  • Example
    • The Pickup prefix is *8
    • Pick up the call that is ringing at Ext 201, press *8201#
 
To pick up the call of another extension in the same group, press the Pickup prefix + #.
  • Example*8#

5. Others

  • Click the Pencil icon to Edit.
  • Click the Trash icon to Delete.

Demonstration:

SCHEDULE A CALL

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