Bizphone Types
There are 2 categories:
Normal:
- Make and receive calls with Bizphone App.
Call Center:
- Make and receive calls with Bizphone App.
- Can be added to Wallboard queue.
- When you make an extension Call center, you need to assign to it a Role, either Agent or Supervisor.
| Features | Normal | Call Center | |
|---|---|---|---|
| 1 | Activated devices | IP Phone MobileDesktop | IP Phone MobileDesktop |
| 2 | Incoming call – Ring device | IP PhoneMobileDesktop | IP PhoneMobileDesktop |
| 3 | PIN Login | Supported | Supported |
| 4 | Bizphone Gateway | Supported | Supported |
| 5 | Incoming Call Forwarding | Supported | Not supported |
| 6 | Incoming call – Do not Disturb | Supported | Not supported |
| 7 | No Answer Settings | Supported | Not supported |
| 8 | Usage Limit | Supported | Not supported |
Bizphone Roles
There are 2 roles:
- Agent
- Supervisor
The role in Bizphone syncs with a similar role in Wallboard (meaning a Supervisor/Agent in Bizphone is a supervisor/agent in Wallboard, respectively).
Configure Types and Role for Bizphone
To set up, please follow the instruction below:
Go to Bizphone > Extensions > Users > Select an extension > User > Settings > Select Type and Role > Save change
