Follow the steps below to connect X-lite SoftPhone to SIP:

Basic configuration

  1. 1.Ensure that you have the SlP username and password of the SIP subscription
    Login to your account > Click SIP to see the details.

  2. Go to and download X-Lite.
  3. Install X-lite following the install guide of counterpath
  4. Launch X-Lite and go to > Softphone > Account Settings
  5. Enter the following information
    • Account name: You can input SIP Username or anything you want.
    • User ID: SIP Username we provide (same as the account name)
    • Domain: SIP server we provided
    • Password: SIP Password we provide 
    • Display name: anything you want to appear on top


Advanced Configuration

  1. Change Transport Protocol 
  2. Optimize SIP setting. Go to Softphone Preferences
    • DTMF mode: RFC 2833
    • Codec: G711 (alaw, ulaw) G729, GSM
If you’re using a firewall on your network, please configure your firewall so that it allows VoIP traffic (see the firewall information on the SIP subscription page or the screenshot below)

If you have not set dial plan for your SIP, to make outgoing calls, follow this standard:

For example, if you are calling a Singapore number 1234 5678, key in 65 1234 5678 and call.

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