• Delegate (Boss-Secretary) is a function that allows other people/extensions to answer and make calls on your behalf. 
  • Calls can be automatically forwarded to your delegates (setting up in Inbound Call)
  • Delegates can transfer back to your Boss by using the Transfer function on their devices. 
  • To manage the Delegation list, follow the steps below:
There are 2 types of Ring Mode:
 
  1. Ring All – All available extensions in the Delegation List will ring simultaneously.


  2. Sequential – Each extension will ring in order, one after the other, starting from the first extension in the list each time.
    • Order: Starting from 1. 
    • Ring times: From 15 to 90 seconds for each extension.

Notes:

  • Only users within the organization can be added to the Delegation List
  • A user cannot be delegated if they are delegating to others.
  • A user cannot delegate or be delegated when being in a Call Group (created by the Owner/Admins).
  • In the case of Delegation List:
    • If any of the extensions miss the call, the system will not trigger its own Unanswered or Busy Flow and the call will be simply dropped.
    • The working hours of the delegates in the list will be ignored.

 

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