The user has 2 options to download the Call Recording files.
- Via SFTP account that was created
- Via API
1. Download via SFTP
Users can use one of the below options to download:
- Our File Manager app (Windows-based)
- Third-party applications
Note:sftp @10.9.193.135/:/yyyy-MM-dd/.mp3- (must contain alphanumeric only, no hyphen)- Read-only
2. Download via API
- Step 1: Query Call Recording Event Logs API (Based on Cursor Input)
- Applicable for both Call Recording and Voicemail events
- Step 2: Download File API (Based on Filekey)
- Call Recording Filekey:
- Voicemail Filekey:
- The folder date and the filename timestamp in the Filekey are both based on ORG Time Zone.
For information about API, please visit this link.