The user has 2 options to download the Call Recording files.

  1. Via SFTP account that was created
  2. Via API

1. Download via SFTP

Users can use one of the below options to download:

Note:sftp @ (must contain alphanumeric only, no hyphen)- Read-only

2. Download via API

  • Step 1: Query Call Recording Event Logs API (Based on Cursor Input)
    • Applicable for both Call Recording and Voicemail events
  • Step 2: Download File API (Based on Filekey)
Filekey is used for API and will includes the folder name.
  • Call Recording Filekey:  
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>.mp3
  • Voicemail Filekey:
    • recordings/yyyy-MM-dd/yyyyMMdd_HHmmss_<from>_<to>_<txnUuid>_vm.mp3
  • The folder date and the filename timestamp in the Filekey are both based on ORG Time Zone.

For information about API, please visit this link.

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