Outbound Call is where you can choose Caller ID and Outbound Call Rule for the users.
1. Caller ID:
Caller ID can also be changed from the Mobile/Desktop App (if any)Caller ID can be:
- Identity:
- Users’ assigned numbers
- Users’ registered numbers
- Delegation: Their Boss’s numbers
2. Outbound Call Rule:
For creating Outbound Call Rule, click here.
In this section, you can choose which created Outbound Call Rule that you want your members to follow.
3. DNC and Consent Actions:
These 2 sections will only appear if the users have DNC License.In this section, you can configure DNC and Consent actions for your members:
- Allow (Bypass): bypass Singapore DNC Registry and Company Consent List.
- Prompt (Check and Ask): check DNC Registry and Company Consent List. If it’s a DNC number, ask the users whether they want to proceed with the call or not.
- Block: check DNC Registry and Company Consent List. Automatically drop the call if it’s a DNC number.
