Outbound Call is where you can choose Caller ID and Outbound Call Rule for the users.

1. Caller ID:

Caller ID can also be changed from the Mobile/Desktop App (if any)Caller ID can be:

  • Identity: 
    • Users’ assigned numbers
    • Users’ registered numbers
  • Delegation: Their Boss’s numbers

2. Outbound Call Rule:

For creating Outbound Call Rule, click here.

In this section, you can choose which created Outbound Call Rule that you want your members to follow.

3. DNC and Consent Actions:

These 2 sections will only appear if the users have DNC License.In this section, you can configure DNC and Consent actions for your members:

  • Allow (Bypass): bypass Singapore DNC Registry and Company Consent List. 
  • Prompt (Check and Ask): check DNC Registry and Company Consent List. If it’s a DNC number, ask the users whether they want to proceed with the call or not.
  • Block: check DNC Registry and Company Consent List. Automatically drop the call if it’s a DNC number.
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