The message should include a clear instruction for the callers to leave a voicemail or request a callback call (or be connected to other agents if Ring Mode is Sticky Agent)

  • Go to Wallboard > Queue management > Settings > In queue message Caller announcement message:
  • Message to play: the message played to the caller after XX seconds. 
  • Repeat every: The message will play every XX seconds to the caller.
  • Max gather times:  Repeat the message XX times (-1 is unlimited and the value can be in the range 0<x<99).
  • Gather timeout after: The message will expire after XX seconds (the waiting time for the caller to press the DTMF number).
  • Hangup message on max gather time: the message played to the caller after time out.
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