There are cases when your agents are left and replaced by newcomers. In that cases, you can assign the existing DDI Number to the new user without purchasing extra.
In order to do so, please follow the steps below:
1. Add new user(s) and Assign licenses on the Microsoft 365 Admin Center
Visit this link for detailed instruction.
2. Create new user(s) to replace the existing user on the CPaaS Portal
3. Link the new MS Team account with the current DDI number
4. Generate PowerShell Script
5. Run Powershell
- Start Power Shell as Administrator (or with Administrator Privileges):
- Swap new User(s):