If you receive a call to your queue and the customer actually wants to talk to another agent/queue who is handling the case, follow the steps below:
- Transfer to another extension:
- From IP Phone: press ##2 + Ext Key
- From Mobile App or Desktop App: press Transfer + Ext Key
- Transfer to another queue (e.g. customer wants to contact support but wrongly goes to sales)
- From IP Phone: press ##2 + Queue Code
- From Mobile App or Desktop App: press Transfer + Queue Code
