Roles in Wallboard

Roles

There are 2 rolesin Wallboard:

1. Agent
2. Supervisor

The role in Wallboard is defined in Bizphone, meaning a supervisor/agent in Bizphone is a supervisor/agent in Wallboard, respectively.

Accessibility

1. Agent’s access:
   • An Agent can access their own call log only
   • Change his/her own status

1. Supervisor’s access:
   • A Supervisor can access all tabs/ functions of Wallboard app, including:
     • Dashboard
     • Workspace – call logs of all agents
     • Queue management
     • Number management (for outbound call – auto dialer feature)
     • Activities log of agents
     • Settings